Returns & Refunds
RETURNS & EXCHANGES POLICY
Due to the individual nature of materials, and the heavy cost of shipping, all rocks & grit are final sale. If you are unsure about what you are ordering, please contact us for more detailed pictures. We will be happy to provide them!
As we are humans, sometimes mistakes are made. We sincerely apologize your shopping experience was not what was expected and we are going to make it right. If we have made an error, please let us know as soon as possible. We will gladly exchange it for the correct item, and cover the shipping costs for both. All product returns sent back to us must be in sellable condition with original packaging.
Tumblers carry a one year manufacturers warranty through Lortone. Please remember to send in the warranty registration card as soon as you run your first load!
If you have any questions, concerns, or need some help with some other aspect of your order, please contact me and I will work with you to get it resolved.
We want you to be happy with your purchase, and enjoy your new hobby.